When the 24-hour response line rings we answer

Out of the shower, and into the fire!

When the 24-hour emergency response line rings we answer. Well, we always try to answer and if we miss the call we are back in touch in 15 minutes or less for emergencies.

So when the phone rang that August night around 8 pm I happily fielded the call. It wasn’t easy, but I did it. It wasn’t easy because the phone was on the bathroom counter, and me, well… I was in the shower. I reached for the towel, then the phone and kindly asked how I could help.

Here’s the thing; when the facilities department at the University of Rhode Island told me “we need to reach even if you’re in the shower,” they meant it.

When I agreed to meet those terms, I meant it. There was a squirrel in a dorm room and we had someone on-site within 90 minutes. Squirrel removed and all parties satisfied. We stand by our commitment to our customers. We answer the phone, respond to calls and show up when we are supposed to.

These are standards at Debug Pest Control. I can’t guarantee we will always hear the phone ringing from the shower, but I can guarantee our commitment to providing you the service you expect and deserve. Even if means taking a cold shower.

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Bonus Blog Article

How do I know if I have termites in my Rhode Island home?

Contrary to popular belief, termites do not live in homes. Termites live in underground colonies, tunneling undetected through the soil into a structure, sometimes through mud tubes. Because of their subterranean nature, an infestation may go undetected for some time. But, there are warning signs of an active termite infestation including:

  • Flying termites, called “swarmers” in or around your home or winged parts scattered around your doors or windows (most likely occurs in Spring)
  • Mud tubes leading from the ground to a piece of infested wood or up the foundation walls
  • Damage to wood or other cellulose materials (small holes)

Most termites in Rhode Island are eastern subterranean termites. They are highly destructive to douglas fir and other common softer building timbers. They can rapidly eat out the internal sections of structural timbers – devouring mainly the spring wood, and preferring to leave the harder summer wood sections. Infested timbers are often left as a thin shell with a honey-comb of layered hollow sections packed with moist soil. These termites love a moist dark damp environment – it is essential for their survival.

Do I need to worry about termites?

Termites are responsible for an estimated $5 billion of damage every year in the United States and more than 5 million homes have some type of termite problem. Because termite damage is not typically covered by insurance, repairs can be costly. It is estimated that 1 in 5 Rhode Island homes have or will have been attacked by termites. 

Are you worried?

Debug offers  two proven termite control options to protect your home: baiting and liquid treatments.

If you live in Rhode Island and think you have evidence of termites in your home, give Debug a call to request an inspection! We are a trusted and reputable Rhode Island pest control company.

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