About Us

Debug Pest Control started protecting New England homes and businesses in 1993. At its beginning, Debug was a one-man, one-truck operation. Bill Horgan, Sr. worked long, hard days to meet the needs of his clients.

His guiding principle was always: “Put People First.”

Today, the company is owned by his son, Bill Horgan, and his wife, Trish. Debug has twenty technicians, twenty trucks, and a wide range of equipment and support staff. Our equipment and methods are the most innovative and effective tools available in the pest control industry.

Debug is one of only a handful of nationally recognized pest control companies to be Quality Pro certified – a designation that demonstrates our commitment to the highest service standards. To meet the high Quality Pro standards, Debug provides the following:

  •  Employee drug screening
  •  Employee background checks
  •  Employee driving record reviews
  •  Auto, liability, property damage insurance
  •  Uniformed employees with picture badges
  •  Well maintained vehicles with clear markings for identification
  •  Rigorous employee training
  •  Service guarantees and warranties
  •  Demonstrated commitment to environmental stewardship
  •  Personnel fully licensed & certified in the states of RI, MA, and CT

We are problem-solvers. We know every pest control issue is different and varied. We know there is no “one size fits all solution”; we seek out individualized solutions that fit each and every situation we enter.

We have always worked with the full knowledge that we are protecting people – their homes, their businesses, their livelihoods. We do not make light of that responsibility; we are anchored by it.

At Debug, we understand the unique needs of New Englanders living with pest control issues. We are not a big, faraway corporation; we’re neighbors, and we like it that way.

Our Core Values

put people first
bring your good vibes
we care
do the right thing
make tomorrow better than today

We Care.

At Debug, we think it’s important to show how much we care. “We Care” is one of our most treasured core values, and one that we strive to demonstrate every day. We care about the health and happiness of our customers, their families, their pets, and their homes and businesses. We care about our employees and their families. We care about our communities. We care about our environment and the natural world.

In 2019, we wanted to take our caring one step further: we decided to join the Pledge 1% movement. The Pledge 1% movement asks participants to pledge 1% of their profit, 1% of their time, and 1% of their product to the greater good.

pledge 1% team hope icons
Best of Eastern Connecticut Pest Control 2023 Winner

Voted #1 in Eastern CT

By readers of the Norwich Bulletin

Affiliations & Certifications
npma logo
Sentricon Termite Control Certified
nepma logo
skillbridge logo
NPMA We Hire Military
Quality Pro Pest Control Certified Badge
green pro pest control logo
NPMA Pest Vets Company for Pest Control
pledge 1% badge
Awards
best-pest-places-to-work-2024
Providence, RI Journal 2019 Readers' Choice First Place Award
Best of Eastern Connecticut Pest Control 2023 Winner

RI - CT - MASS

Service Area

We’re proud to provide pest control services to homes and businesses in Rhode Island, Eastern Connecticut, and Southeastern Massachusetts.

 

Eastern Connecticut:

Southeastern Massachusetts:

Meet Some of Our Team

Tim Horgan Debug

Tim H.

Service Manager

Photo of pest control technician

Bill M.

Lead Technician

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Charlie L.

Technician

2018-keith

Keith P.

Sales

Photo of pest control technician

Matt W.

Technician

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Jose R.

Technician

Bill Horgan Debug

Bill Horgan

President, Owner

About Debug

Debug Pest Control is a licensed and insured pest control company with offices in Smithfield, RI, Putnam, CT, Niantic, CT and New Bedford, MA. Owned by the Horgan family since 1993, our aim is to put people first. Bill Horgan is now the second-generation owner of Debug and handles the day-to-day operations.

We care about our community and pledge 1% of company time and resources to volunteering each year.

Debug is one of only a handful of nationally recognized pest control companies to be Quality Pro certified – a designation that demonstrates our commitment to the highest service standards.

We offer free inspections to customers dealing with ants, bed bugs, mice, mosquitoes, rats, termites, and more! We offer customized solutions that include bed bug control, termite control, tick and mosquito control, and green pest control.

Trust Debug for pest control service for your home or business. We service Rhode Island, Eastern Connecticut, and Southeastern Massachusetts. Look for our service in vehicles in cities and towns like Attleboro, Barrington, Fall River, Providence, New London, Norwich, and Woonsocket!

Our Awards

The company’s commitment to excellence has earned widespread recognition. Debug has been named a Best Place to Work within the pest-control industry, an award that reflects its strong employee culture, professional development opportunities, and reputation for treating its team like family. In the communities it serves, Debug has been voted the top provider by local readers’ polls, including being recognized as the number-one pest-control company in Eastern Connecticut. Its outstanding customer service record is further demonstrated by more than four thousand reviews across platforms such as Google, Facebook, and Yelp, where customers consistently praise the company for reliability, knowledge, friendliness, and results. These accomplishments reflect both the expertise of its team and the deep trust earned from homeowners and business clients throughout New England.

About Our Services

Debug Pest Control is a full-service residential and commercial pest management company serving southern New England with offices in three states including Smithfield Rhode Island, East Lyme and Putnam Connecticut, and Westport and New Bedford Massachusetts. Their locally based technicians provide fast targeted treatments as well as ongoing preventative service plans and offer eco-friendly and low impact options for homes and businesses that want greener solutions. 

They eliminate common household pests such as ants, spiders, wasps, mosquitoes, ticks, fleas, and pantry pests and also handle advanced issues like rodents wildlife intrusion termites carpenter ants and other structure damaging insects. They provide one time treatments or ongoing maintenance plans and can tailor commercial plans for food service hospitality healthcare retail mult iunit housing and more with compliance support when needed.

Standard residential pricing can typically be provided directly over the phone after a few quick qualifying questions. An on site inspection is required however for multifamily housing commercial facilities bed bug treatments termite work rat infestations and full wildlife exclusion projects since the scope can vary depending on structure access and entry points. Zero percent financing is available on residential initial services over five hundred dollars. Payments for most services are accepted by cash check ACH credit cards and debit cards.

Our Customer Experience

From the first contact, Debug focuses on creating a positive, seamless customer experience built around communication, convenience, and guaranteed results. Scheduling is designed to be effortless; customers can reach the company by phone, text message, or email, and appointments are arranged with flexibility in mind. Same-day service is offered when requests are made before noon, and technicians are available around the clock for urgent pest concerns. Customers also have access to an online portal where they can review service reports, view upcoming appointments, make payments, and track the progress of their pest-management plan. Each visit includes clear communication about what the technician found, how the problem is being addressed, and what steps will be taken to prevent pests from returning. Debug stands firmly behind all services with a satisfaction and re-treatment guarantee, offering additional visits at no cost if pests persist. The combination of expert service, friendly staff, strong communication, and dependable results has earned Debug a reputation for exceptional care that revolves around customer comfort and peace of mind.

About this Website

This website was built in WordPress. It is designed and built by Busy Beaver SEO, a pest control digital marketing agency. They are based in Rhode Island and also manage our social media, paid ads, and consult on our business growth.